Frequently Asked Questions

Find the answers you need, organized by category for easy access.

General

CryptoMatic is a cloud-based automated trading platform for crypto and TradFi markets. It connects to supported exchanges through the API permissions you authorize, then executes and manages trades automatically based on your selected strategies and settings.

CryptoMatic connects to your exchange through API keys that you create and control. Enable only the required trading permissions and keep withdrawal access disabled. CryptoMatic cannot withdraw funds unless you explicitly grant that permission. Automated trading still involves market and technical risks, so you should always review your API permissions and strategy settings carefully.

After you create an account, the guided setup will help you connect your exchange and activate your first strategy. CryptoMatic provides predefined settings that you can use as a starting point. Once you understand how the platform works, you can customize your strategy settings, position sizes, and risk preferences.

No. CryptoMatic is a cloud-based platform, so you do not need to download software or keep a device running continuously. Simply connect your exchange, configure your strategies, and activate automated trading. CryptoMatic will keep you informed through push notifications whenever a trade is executed.

After registration, a $3 trial credit is automatically added to your account, allowing you to explore CryptoMatic’s features until the credit is used. You can then continue with the Shared Plan or choose a monthly or annual plan based on your required capacity. Visit the Plans page for current pricing and plan details.
Features

CryptoMatic supports spot and futures trading, pyramiding orders, multiple entry levels, dollar cost averaging, trailing stops, multiple stop-loss options, concurrent position limits, post stop-loss actions, and many other automation and position management features.

CryptoMatic automatically executes and manages trades according to your strategy settings. Strategies can operate continuously while supported markets are open, and you receive notifications about trading activity. You can also adjust your settings, close existing positions, or open and close trades manually whenever you prefer.
Strategies

CryptoMatic supports AI-powered, TradingView webhook, on-chain, and manual strategies. Built-in spot strategies include Hourly, Daily, and Weekly, while futures strategies include Scalping, Intraday, and Swing. These strategies analyze different timeframes to identify potential trading opportunities and automatically execute trades according to your settings.

Yes. You can use TradingView alerts to send webhook signals to CryptoMatic and automate trades based on your own indicators and strategies. You can also open positions manually and let CryptoMatic monitor and manage them according to your predefined settings.

AI-powered strategies analyze combinations of technical indicators and market data, including RSI, momentum, trading volume, moving averages, and historical price movements. They use this information to identify potential trend reversals and trading opportunities.
Membership

CryptoMatic offers a Shared Plan that allows you to pay based on your earnings. This option may be particularly suitable for users trading with smaller balances.

Fixed monthly and annual plans are also available with different capacities. Plans vary based on factors such as spot and futures access, concurrent position limits, and trading volume. You can switch between eligible plans at any time. When you change plans, the unused portion of your current plan is returned to your CryptoMatic account as credit.

Visit the Plans page for current prices and complete plan details.

The CryptoMatic dashboard includes contextual help that you can access by selecting the question mark icons next to settings and options. If you need additional assistance, contact CryptoMatic Support on Telegram. You can also join the CryptoMatic Community to ask questions and connect with other users.

You can cancel your CryptoMatic membership and request the deletion of your account data at any time. Membership plans are purchased using prepaid account credit, and purchased credits cannot be refunded to the original payment method.

When you upgrade or downgrade your plan, the unused portion of your current plan is returned to your CryptoMatic account as credit. Your new plan then starts immediately.

Still Have Questions?

Send us a message through our contact form or reach out to our Telegram support team.

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CryptoMatic Trader Panel